Membership Terms & Conditions
This document specifies the Terms and Conditions of all memberships. The Member
is advised to read the whole of this agreement carefully. This agreement is made
between GLL and you (The Member).
1. You, Your Health and Your Safety
1.1 The Member chooses whether GLL can assess his/her health and fitness level and
prepare an exercise programme designed with the intention to improve his/her fitness
level. The Member accepts and fully understands the following:
1.1.2 That if the member decides to Opt out of the induction, a disclaimer must
be agreed.
1.1.3 That as the member has agreed the disclaimer; GLL cannot accept responsibility
for any injury sustained as a consequence of misuse of equipment or affects of a
members health.
1.1.4 That the Member enters an exercise programme and uses any equipment entirely
at his/her own risk.
1.1.5 That any exercise programme is designed to place an increasing workload on
the body's heart and lungs. The exercise programme cannot be predicted with
complete accuracy and there is risk that the applicant may experience abnormalities
in blood pressure and heart rate before, during or after exercise.
1.1.6 That the members who choose to have a fitness induction, a specific exercise
programme will be given in response to the information provided on the Health and
Fitness Questionnaire.
1.1.7 That all exercise programmes will include a warm up, a specifically designed
exercise programme and a cool down.
1.2 The member hereby authorises GLL to obtain any additional information which
it may require from his/her General Practitioner (GP) or ask the member to produce
this.
1.3 A GLL fitness instructor must be consulted before using any new piece of fitness
equipment. GLL cannot accept responsibility for any injury sustained as a consequence
of any item of equipment being used upon which the member has not received instruction.
2. Your Health
2.1 The member will be responsible for monitoring his/her own physical condition
throughout any exercise programme. In the event of any unusual symptoms occurring,
the member should inform a GLL member of staff immediately or raise the alarm.
2.2 The member who chooses to have an induction declares that to the best of his/her
knowledge, the information provided in the health & fitness questionnaire is complete
and accurate. The member therefore knows no reason why he/she should not take part
in the exercise programme prescribed.
2.3 If the member chooses to deviate from any prescribed exercise programme in any
way he/she does so at their own risk.
3. Our Centre Conditions
3.1 Members are required to adhere to the centre rules and regulations on display
at each centre.
3.2 Admission will not be granted unless a valid membership card is presented clearly
to the receptionist or validated by the computer system at the kiosk each time you
use the facility.
3.3 Membership cards will not be valid until the member has their photograph taken
and printed on their card by a Customer Service Advisor.
3.4 In the event of losing your membership card, please visit your local leisure
centre. If your membership was purchased online please contact the Web Support Centre
at esupport@gll.org as soon as possible. A replacement card will be issued and a
small administration charge will be made.
3.5 Your membership card is non transferable. You must not allow anyone else to
use your card or membership number. Cards being used by any other person other than
the authorised member will result in that membership being cancelled and no refund
of the registration fee or subscriptions made.
3.6 Admission is subject to the facility operating at a safe capacity. The decision
of the Centre Manger or their nominated person is final.
3.7 Centre programming is subject to change and availability from time to time.
3.8 Membership products and prices may be subject to change at the discretion of
GLL.
3.9 All members must wear wrist bands on each visit to the Fitness Centre. These
are collected on arrival and must be worn on the wrist. Refusal to wear a wrist
band will result in your membership being revoked.
3.10 Members are required to change into training clothing. Men must wear tops or
vests.
3.11 Members are asked to respect personal hygiene at all times within the centre
and to wipe clean equipment after use.
3.12 Free weights are to remain on the matted area at all times and be returned
to the racks after use. Additional weights being loaded onto the resistance machines
are prohibited.
3.13 Lockers located near the fitness centre are for the use of the members using
the fitness centre, members using other facilities are respectfully asked to use
other centre lockers. You must not take locker keys off of the premises. All lockers
will be emptied each night and items found placed in lost property.
3.14 Non members, guests or friends must be referred to the customer service advisor
on arrival. No spectators are allowed into activity areas.
4. Payment Conditions
4.1 Customers joining on a prepaid membership option must pay monthly by direct
debit. Failure to make any due payment will result in the membership being suspended.
Access will be denied until outstanding payment has been made. Any further outstanding
account arrears will be payable before reinstatement of any membership scheme run
by GLL. GLL retain the right to recover all outstanding balances.
4.2 Monthly direct debits are a full binding contract between GLL and (the Member)
and will automatically continue until GLL are notified otherwise in writing.
4.3 All centre and membership prices are reviewed from time to time. If your membership
subscription price is changed GLL will notify you at least 10 days working days
in advance by email and or Letter.
4.4 Members are required to pay for all activities outside of their membership option
and must have a valid ticket for use.
4.5 Membership joining fees are non refundable. Annual Prepaid memberships are not
refundable.
4.6 In the event of a membership subscription expiring or due payments not being
made new joining fees will be charged, where applicable.
4.7 All partner membership (except the premier Partner Upgrade), can only be processed
through one bank account and therefore one direct debit mandate.
5. Change of Membership Status
5.1 All enquires relating to a membership purchased in your leisure centre please
contact Member Services via membership@gll.org
for all online membership enquiries please contact the Web Support Centre via esupport@gll.org
5.2 Cancellation of prepaid membership must be made via email to
membership@gll.org or esupport@gll.org
or in person at your local Leisure Centre. Dependant on your chosen cancellation
date you may be required to give up 6 weeks notice to terminate your Direct Debit
and membership. You will receive confirmation via return email.
5.3 Members are also required to cancel their direct debit instructions (DDI) with
their bank to fully complete the cancellation process.
5.4 Direct Debit memberships are non refundable if the full cancellation process
is not completed.
5.5 If you have any other concerns regarding your membership please visit your local
leisure centre or email membership@gll.org
or online membership?s esupport@gll.org .
5.6 Membership suspension will be considered if the member cannot continue participating
for medical reasons. This requires a letter from your Doctor and will only apply
from the date of receipt of the letter. A letter from your Doctor will also be required
on your return to fitness. If you require your membership to be frozen for non medical
reasons you must apply in writing to Member Services
membership@gll.org or for online memberships Web Support Centre
esupport@gll.org. Memberships can be frozen for a maximum of 3 months
within a 1 year period commencing from the membership start date (Eligibility for
freeze is restricted and supporting documentation will be required. Please see your
leisure centre for details). A ?freeze fee? will be charged each month via Direct
Debit for non medical freeze reasons.
5.7 Should GLL choose to discontinue any of our membership schemes the member will
be notified in writing one month in advance.
5.8 gymLONDON bolt-on is only valid at GLL operated centres, the Colombo Centre
is operated by Jubilee Halls Trust and is excluded from the bolt-on options. Members
of Colombo are also excluded from using bolt-on at all GLL operated centres.
5.9 Should GLL (Greenwich Leisure Limited) be subject to a contract transfer into
operating the borough leisure centres, your Terms and Conditions will be automatically
updated to GLL?s Terms and Conditions as stated.
6. Booking Conditions
6.1 Crèche booking restrictions (parent/guardian, max of 2 children per person/membership).
Care nannies may bring the child they care for on their prepaid card, but only after
written approval from the general Manager. There is a maximum of 2 hours per session
per day (premier prepaid customers). Maximum if 2 hours per week (wellness prepaid
customers).
6.2 Court booking restrictions allow only 1 court per activity per day per member.
These can only be booked form 6 days in advance and the member booking the court
must play.
6.3 Members may make single activity bookings 6 days in advance. Multiple bookings
can be made from 5 days in advance. Any payment due for additional bookings must
be made at the time of admission.
6.4 Any activity not cancelled with 48 hours notice or not attended will be charged
at the full rate for ALL members.
6.5 Online bookings are available to all members by registering online at www.gll.org.
The Management reserve the right to reject any application or withdraw without refund
any membership in the event of failure to comply with Membership Conditions and
Centre Regulations. GLL shall not be liable for any loss, damage of theft of personal
property belonging to the member, (or any guest of the member) occurring upon the
premises, except to the extent that such loss, damage or theft of personal property
arises from any negligent act or omission of GLL. GLL Leisure Centres shall not
be responsible for the death or injury of the member, (or any guest of the member)
occurring upon the premises or as a result of the use of the facilities and/or equipment
provided in the premises, except to the extent that such death or personal injury
arises from any negligent act or omission of GLL Leisure Centres. For the purpose
of this clause GLL includes Leisure Centres or any premises operated by it, Health
and Fitness specialist instructors or other employees, servants or agents (including
any independent contractors from time to time employed by it) and Premises means
any premises operated by the company. The member has read this agreement in its
entirety understands the contents of it completely and has taken all such independent
advice on it as he/she wishes and accepts all the terms and conditions contained
on it.
GLL Middlegate House
1 Seymour Street
The Royal Arsenal London
SE18 6SX
Tel: 020 8317 5000
Fax: 020 8317 5021
Web: www.gll.org I.P.S.
Registration Number: 27793R Inland Revenue Charity Number: XR43398
VAT Number: 626592225